If you have ever worked retail or been with a business that deals with people you know the old saying “The customer is always right” is far from the truth. But whether you work for yourself, a mom and pop store or even a big box store, you have to let them think they are.
This time of the year is the busiest time in retail sales and peoples patience are at an all time low. Frustrated shoppers are everywhere and it even shows in their driving abilities. Traffic snares, finding a parking space and people not watching where they are going helps contribute to shoppers bad attitudes. If you have never worked retail,… try to put yourself in their shoes. Many times and even people I have to deal with, people who have never worked retail or with the public, just don’t know how to be nice period. The me, me, me attitude seems to abound with people that have never had to work retail or deal with the public. These people are often just plain rude. So if you are working retail and having to deal with them, you must treat them the same way you treat the “good” customers. Why? Well for one thing, if you don’t, you could lose your job. If you have your own business, you could not only lose that customer but potentially other customers too because of word of mouth conversations they have with their friends. This is also one of the best and certainly the cheapest form of advertising a business could hope for.
Yes, if you work retail you have to be nice. It isn’t always pleasant to do and sometimes you just want to pull your hair out but in order to be successful you must treat even the buttholes of the world like you yourself wants to be treated.
This holiday shopping season, be a little nicer to the ones that check you out, that try to help you with your purchase and those who wait on you. They are putting in long hours and having to deal with all kinds of people.